Shipping policy

SHIPPING POLICY

Thank you for shopping with Down Yondr Outfitters!

ORDER PROCESSING

Orders are typically processed within 2–4 business days, excluding weekends and holidays. During sales, product launches, and holidays, processing may take slightly longer.

Processing time is separate from the shipping carrier’s estimated delivery time.

SHIPPING RATES AND DELIVERY

Available shipping options and costs are calculated and displayed at checkout. Delivery times are estimates and are not guaranteed. Down Yondr Outfitters is not responsible for delays caused by shipping carriers, severe weather, holidays, or other circumstances beyond our control.

ORDER TRACKING

When your order ships, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking information to update.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Down Yondr Outfitters is not responsible for orders delivered to an incorrectly entered address. Additional shipping charges may apply if an order is returned and must be shipped again.

LOST, STOLEN, OR DAMAGED PACKAGES

Down Yondr Outfitters is not responsible for packages marked as delivered by the shipping carrier that are later reported missing or stolen. Customers should first contact the carrier and check with household members and neighbors.

If your package arrives damaged or you receive an incorrect item, contact us within three days of delivery at [YOUR EMAIL ADDRESS]. Include your order number and clear photographs of the item and packaging so we can assist you.

LOCAL PICKUP

When local pickup is available, customers may select it during checkout. Please wait until you receive a “Ready for pickup” notification before arriving. Pickup instructions will be included in the notification.

RETURNED PACKAGES

If a package is returned because of an incorrect address, refusal, or failure to collect it, the customer is responsible for any additional shipping costs. Original shipping charges are nonrefundable.

CONTACT US

Questions about shipping may be sent to downyondr@gmail.com.